Taiwan Pickup & Return

1. What will my rate be?

There will be no overages and you will receive a flat rate.
Multiply your per day rate by the amount of days the device will be rented out.
e.g.: A “GT 3G Pocket WiFi” at $1.95 a day x 5 day rental = $9.75
Shipping costs may vary depending on pick up method.

2. When will my device arrive at the Taiwan pick up point and how will I set up a pick up time and return date?

At TPE Airport:
Hi-Life at T1 Taoyuan Intl Airport (TPE) – Ready for pick up after 02:00AM
7-11 at T2 Taoyuan Intl Airport (TPE) – Ready for pick up after 02:00AM

If your arrival time is 8AM July 9th, your pick up date should be July 8th be sure to find out which terminal is yours.

Other convenient stores:
7-11 pick up available after 12:00PM
OK Mart pick up available after 08:00AM
Hi-Life pick up available after 06:00AM

Notice: After placing your order, Email us your Member ID, Address and phone number of your desired pick up 7-11 location and detailed name of 7-11 if possible.

3. Can I pick up my device at a Taiwan convenience store that was not listed?

Yes, However, you can only select pick up at airport when selecting you pick up method. After placing your order, Email us your Member ID, Address and phone number of you desired pick up 7-11 location and detailed name of 7-11 if possible.

You may also pick up your device at any of our iVideo stores during office hours.

4. Do I need to pick up in person?

The clerk will check your ID to confirm that you placed the order. A family member may also pick up with your authentic ID.

5. What should I do if the clerk says my device has not arrived?

Please double check your pick up date and the pick up location. Be sure to give your registered name and mention iVideo to the clerk. Please make sure the name is identical with the one you have registered on iVideo website.

6. For Hi Life drop locations you must return your device to the same site pick up.

For 7-11 you may return your device to any 7-11 store with an iBon kiosk.
The return boxes in TPE and KHH airports are available as well. Click here to view the return boxes.

7. Is there a deadline for when can place my order?

If you successfully place an order before 10:00AM (GMT +8), your wifi device will be ready for pick up the next day.
If you place your order after 10:00AM your device will be ready for pickup two days after the day your order was placed.

8. If I arrive at Taoyuan International Airport at 09:00 AM will 7-11 be open?

Yes, the 7-11 store will be open and you will be able to pick up at 02:00 AM of your selected pick up date. If you would like to pick up your device before 02:00 AM, please choose your pick up day one day before your arrival at your pick up location.

Pickup/Return Locations
Taiwan International Airport iVideo Taiwan Stores
Convenience Stores Pelican T-Cat Express
Delivery Service
Taipei Ximen Store
(Exit6 of Ximen Station)


Taipei Main Station Store-
Shin KongMitsukoshi Building


Taipei Songshan AirportStore-
Universal Innovation Business Center

Taipower Building Store

Taoyuan Airport Terminal 1
Taoyuan Airport Terminal 2
Songshan Airport
Taichung Airport
Tainan Airport
kaohsiung Airport

Taoyuan Airport Terminal 1

Taoyuan Airport Terminal 2

Taipei Songshan Airport Terminal 1
Shipping Fee Free on Shipping USD 3 USD 3 Free on Shipping
Attention Please be noticed the pickup times for each convenience store. Please be noticed the pickup time is after 06:00AM of Pelican. 1. Not available for urgent orders. Please place the order before 2PM and two days in advanced.
2.The business hour will be 6AM to 10PM.
3. If you are unable to return at T-Cat please approach to 7-11 to send it back.

iVideo Stores Business Hour
-From Monday to Friday:

Taipei Main Station Store
and Taipower Building Store: 08:30AM - 09:00PM

Songshan Airport Store: 08:30AM - 06:00PM

-Saturday, Sunday & Public holidays:
All stores: 09:00AM - 06:00PM

Ximending Store Business Hour
Monday to Sunday and Public Holidays from 09:00AM - 11:00PM

Advantage Pickup at earliest time possible 1. Urgent orders are acceptable! (Please call or Messenger us in advanced)
2. On the spot teaching available

Booking Time
(Local Time)

Before 10AM ONE business day from pick-up date.

Note: Taoyuan Airport Terminal 2 before 10AM Two business days from pick-up date.

Before 10AM ONE business day from pick-up date. Before 2PM and TWO business days from pick-up date. Please E-mail or Messenger us to check the availiable devices before visiting.
Deliver steps Convenience Stores Pelican T-Cat Express iVideo Taiwan Stores
Return Boxes Avaliable in Taoyuan International Airport Terminal 1, 2 and Kaohsiung Internation Airport
(No additional charge for Return Box also no refund for Pelican and home/hotel delivery)
Click Here For Location Map

Japan Pickup & Return

Pickup/Return Locations Post Office at Airport LAWSON in (or near) airports in Japan Hotel/Home Delivery iVideo Japan Store

New Chitose Airport Domestic Terminal, 2F新千歲
Narita International Airport Terminal 1, 4F成田一航
Narita International Airport Terminal 2 , 3F成田二航
Haneda Airport Terminal 1 , 1F (At the 24)羽田
Chubu Centrair International Airport Terminal 1 , 1F
(Welcome Garden)
中部
Kansai International Airport Terminal 1 , 2F(South)關西
Itami Airport (Osaka International Airport)
Central Terminal , 1F
伊丹

New Chitose Airport Domestic Terminal Building, 1st Floor新千歲
Narita International Airport Terminal 3新千歲
Narita International Airport Terminal 3, 5th Floor新千歲
Narita International Airport Terminal 1, Basement 1新千歲
Kansai International Airport AEROPLAZA新千歲
Kansai International Airport AEROPLAZA, 2nd Floor新千歲
Kansai International Airport Terminal 1新千歲
Haneda Airport Seibijo Station Store(Near Haneda Airport) 新千歲
Nippon Cultural Broadcasting Media Plus Store (Around Haneda Airport) 新千歲 Hakata Hanmichibashi Store (Near Fukuoka Airport) 新千歲
Centraza Hakata Store(Around Fukuoka Airport) 新千歲

At your selected address such as home, office, or booking hotel.

Asakusa Store
(Beside TSUKUBA Express(TX) Exit 2)

Shipping Fee

USD 10 (Return included)

USD 3 (Return included) USD 10 (Return included) Free on Shipping
Attention Please confirm the business hours of the post office surely.
You can NOT pick up before/after business hours.

1.Please be noticed the opening hours of the

LAWSON in airports in Japan (GMT+9)

2. Please check your order from “My Account” after done the payment. If there’s any questions please contact us.

1. Urgent orders are inapplicable. Ex:Pickup tomorrow.
2. The delivery is inapplicable for Kagoshima and Okinawa

iVideo Japan Store Business Hour(Japan Standard Time):
Monday to Friday, Saturday, Sunday & Public holidays:09:00AM - 06:00PM

Advantage It's possible to return any post box throughout the nation.
Please put the rental items inside of the return envelope and drop it into any post box.
Best choice for internet service.

1.The opening hours is longer than the post office in airports

2.For return, you can drop off at any postbox or post office nearby in Japan.

1.Pickup at lobby when checking in hotel without time wasting.
2.It's possible to return any post box throughout the nation. Please put the rental items inside of the return envelope and drop it into any post box.
1.We will teach you how to use the pocket WiFi.
2.It's possible to return any post box throughout the nation.
Please put the rental items inside of the return envelope and drop it into any post box.
Booking Time
(Local Time)

Before 10AM Two business days from pick-up date.

Note: New Chitose Airport before 10 a.m. Four business days from pick-up date.

Please place the order before 10AM two days from pickup date


*For New Chitose Airport pickup: Please place the order before 10AM three days from pickup date

*After you place the order successfully, the Pocket WiFi will arrive LAWSON one day before the indicated pickup date.

Before 10AM Two business days from pick-up date.

Note: Hokkaido,Hiroshima and Kyushu before 10AM Four business days from pick-up date.

Before 10AM ONE business day from pick-up date.
Deliver steps Post Office at Airport LAWSON in (or near) airports in Japan Any Post Boxes in Japan iVideo Japan Store

1. How far in advance should I place my order?

To ensure availability, we recommend placing your order as soon as possible. For last minute orders the order placement deadline is TWO business days before your pick up date.

2. How do I pick up / return my device?

Pick up
(1) Pick up at your airport post office during office hours. A prepaid return envelope will be sent with your device.
(2) Pick up at your nominated address (ex: hotel) present your passport as ID for pick up. A prepaid return envelope will be sent with your device.
(3) Pick up in person at the iVideo Asakusa Store.

Return
(1) Place all contents of your package into the prepaid envelope, seal it and drop it off at any USPS Mailbox.
(2) Drop off at iVideo Asakusa Store.
(3) Other shipping methods will be at your cost.

3. Is there an additional shipping fee for residential delivery?

Yes, the shipping fee would be an additional $10.

4. Does the shipping fee include return shipping?

Delivery and return service are included in the shipping fee. A shipping envelope with a prepaid label will be shipped with your device. If the return envelope is lost, return shipping will be at your own expense.

5. What should I do if I cannot return my device on time in Japan?

The post office should be right before security at your airport. If you leave Japan with your device return shipping will be at your own expense.

6. My package has not arrived at the desired address/Pick up location. What should I do?

Please contact us ASAP.

iVideo Support
TEL: 1-856-602-2234
Email: ivideo.en@gmail.com

7. Can I drop the return envelope at any mailbox?

Yes, you can drop your return envelope at any mailbox or drop it off at your local post office.

8. Can I drop it into a mailbox on weekends or public holidays?

Yes. post offices in Japan are open 7 days a week and public holidays are included. Please refer to the time stamp on the return shipping label on your return envelope. you must drop/return the envelope and its contents no later than your rental period.

USA Pickup & Return

Pickup/Return Locations Hotel/Home Delivery

At your selected address such as home, office, or booking hotel.

Shipping Fee USD 29.9 (Return included) Early Order Discounted Shipping Fee USD 9 (Return included)
Attention

1. Urgent orders are inapplicable. Ex:Pickup tomorrow.
2. We offer the courier service to US countrywide except US Minor Outlying Islands.

Advantage

1. Pickup at lobby when checking in hotel
2. Pickup at home one day before the travel without time wasting
3. Please put the rental items inside the pre-paid envelope and drop it into any post box throughout the nation.

Booking Time Before 10AM Two UPS business days from pick-up date. Before 10AM Two-Five business days from pick-up date.
(Depends on the destinations)
Deliver steps Address Delivery


1. Will you deliver the device to my country?

So far we only offer shipping to USA, Japan, and Taiwan.

2. What should I do if I have no time to return the device in the USA?

There are blue USPS drop boxes at your airport before you walk through security. If you leave the US with the device without notifying us, you must return it at your own expense. Extra day rental fees and/or the loss of your device we will request a payment to your card bank.

3. How can I extend my rental period?