FAQ

Device FAQ

1. How does the device work?

   To power on, hold down the power button. The screen or indicator lights will turn on. Use your phone or tablet to search for the name of your WiFi rental device and type in the password. Both the network name and password are located on the back of the device.

2. Is there a data usage limit? If so, what will happen if I exceed my data usage plan?

   Based on your device, once you have reached your data usage limit, the device will automatically disconnect and reconnect to the local network on the next day. ( According to local time)

3. Do I need to charge the device when I receive it?

   No, you don’t. Your device will be fully charged before shipping. The device can be charged via the USB outlet or a wall outlet (AC charger and cable included). We have power banks available for rental as well. Please note low battery may affect the quality of the connection.

4. What is the penalty fee if the device or accessories are damaged or lost?

   There will be a fine if there is damage on the products or missing accessories when you return them. The penalty fee for each product is listed in each product description page in $USD.

5. What should I do if I'm having a connection problem?

   If you have issues with your wifi device please contact our customer support via email, or phone. WhatsApp Asia: +886-972-704-612 │ WhatsApp USA: +1-856-602-2234 │ line ID: @ivideo.en │ ivideo.en@gmail.com | TEL : 1-856-602-2234 M-F 9AM - 4PM EST