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FAQ

TAiWAN PICK UP & RETURN FAQ

  1. What will my rate be?

    There will be no overages and you will receive a flat rate.
    Multiply your per day rate by the amount of days the device will be rented out.
    e.g.: A “GT 3G Pocket WiFi” at $1.95 a day x 5 day rental = $9.75
    Shipping costs may vary depending on pick up method.

  2. When will my device arrive at the Taiwan Airport pick up point and how will I set up a pick up time and return?

    -Convenience Stores Pickup at Taoyuan Intl Airport:

    Hi-Life at T1 Taoyuan Intl Airport (TPE) – Ready for pick up after 03:00AM
    Hi-Life at Taichung Airport (TPE) – Ready for pick up after 06:00AM

    7-11 at T2 Taoyuan Intl Airport (TPE) – Ready for pick up after 02:00AM
    7-11 at SongShan Airport – Ready for pick up after 12:00PM
    7-11 at Tainan Airport – Ready for pick up after 12:00PM

    OK Mart at Kaohsiung Airport (TPE) – Ready for pick up after 08:00AM

    -Pelican Pick up at Taoyuan Intl Airport:
    T1 Taoyuan Intl Airport (TPE) – Ready for pick up after 06:00AM
    T2 Taoyuan Intl Airport (TPE) – Ready for pick up after 06:00AM

    -T-Cat Express. Pick up at T1 Songshan Airport (TPE) – Ready for pick up after 06:00AM

    You will receive an iVideo Return Notification email with return instructions. Alternatively, there are return drop boxes located in the Taoyuan, Songshan and Kaohsiung international airports where devices can be dropped off anytime.

  3. Can I pick up my device at a Taiwan convenience store that is not listed?

    Unfortunately, we currently only provide pick up service at convenience stores that are inside or nearby the airports. However, you can return the WiFi unit at any convenience stores nationwide, except outlying islands.

    Please note if you pick up at OK Mart you need to return the package to the same store as well.

  4. Do I need to pick up in person?

    Depending on the pickup location, the clerk may need to check your ID to confirm that you placed the order. A family member may pick up the order with your authentic ID.

  5. What should I do if the clerk says my device has not arrived?

    Please double check your start date and the pick up location. Be sure to give your registered name and mention iVideo to the clerk. Please make sure the name is identical with the one you have registered on iVideo website.

  6. How to return my device?

    OK convenience store: you must return it to the same OK store where you picked it up.
    7-11 convenience store: you may return it to any 7-11 store with an ibon kiosk nationwide.
    Hi-Life convenience store: you may return it to any Hi-Life store nationwide.
    Airport Drop Box: You may return the device at any drop box in the Taoyuan airport, Songshan airport, or Kaohsiung airport for no additional charge.Click here to view maps for return boxes.

  7. Is there a deadline for placing an order?

    If you successfully place an order before 10:00AM (GMT +8), your wifi device will be ready for pick up the next day.
    If you place your order after 10:00AM your device will be ready for pickup two days after the day your order was placed.

  8. If I arrive at Taoyuan International Airport at 09:00 AM will 7-11 be open?

    Yes, the 7-11 store will be open and you will be able to pick up at 02:00 AM of your selected start date. If you would like to pick up your device before 02:00 AM, please choose your pick up day one day before your arrival at your pick up location.

  9. Can you deliver to an outlying island of Taiwan?

    Unfortunately due to shipping restrictions we are only able to ship to addresses in Taiwan. Instead, you may opt to pickup the device at a pickup location in Taiwan prior to departing for an island. Please remember that you must return the device in Taiwan.

  10. Where can you ship the device to?

    Currently we offer delivery service in Taiwan, Japan, and USA.
    All Global WiFi items can be picked up in Japan and USA. Only Taiwan WiFi Units can be picked up from Taiwan.

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