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FAQ

USA PICK UP & RETURN FAQ

  1. Will you deliver the device to my country?

    So far we only offer shipping to USA, Japan, and Taiwan.

  2. What should I do if I have no time to return the device in the USA?

    There are blue USPS drop boxes at the airport before you walk through security. If you leave the US with the device without notifying us, you must return it at your own expense. Extra day rental fees and/or the loss of your device we will result in a requested payment on your credit card.

  3. How can I extend my rental period?

    Click here to extend your order.

  4. Where in the US can I pick-up my device?

    We only ship to addresses in the Contiguous US. We do not ship to Alaska, Hawaii and US Territories.

    Alternatively you can pick up the device at our iVideo USA Store during store opening hours (Mon-Fri 09:00am~4:00pm EST Closed on federal holidays). Store Address: 1500 Kings HWY N STE 105C ,Cherry Hill, NJ 08034-2304 (Map)

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