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FAQ

eSIM FAQ

  1. What is eSIM ?

    e SIM (Embedded SIM Card) is a virtual SIM card, the users can use the internet service provided by the telecom company with the virtual SIM card. In this way, the users will not need to insert the real and physical SIM card into the devices.

  2. How to apply the eSIM to my cell phone ?

    Please apply the eSIM with the QR Code and process the inner setting to activate the eSIM in your cell phone.

    Procedures for applying eSIM:

    • 1.Order your eSIM from eSIM section on our website
    • 2.We will email you an QR code within 24 hours
    • 3.In the same email, you will also receive a confirmation code
    • 4.Add eSIM to your eSIM capable device.
    • 5.Activate the data plan in your selected country
  3. Can I apply the eSIM to different devices ?

    No, the eSIM can only be applied in only one device, and the activation code will be invalid after the eSIM is registered in your current device.

  4. Can I apply eSIM and the physical SIM into my cell phone at the same time ?

    You can apply the eSIM and the physical SIM into your cell phone at the same time, as long as the device is compatible for eSIM.

  5. How do I know whether the eSIM is compatible with my cell phone ?

    The list of eSIM compatible devices are as follows:
    Apple iPhone XR, XS, XS Max、iPhone 11, pro, Max、iPhone SE2020、iPhone 12、Google Pixel 3, 4 、Samsung Galaxy Z Flip、Samsung Galaxy Fold、Samsung Galaxy Note 9、Galaxy S21 Ultra 5G、Galaxy S21+ 5G、Galaxy S21 5G 、Nexus 6P, 5X, 6、 Moto G6, X4 、LG G7 ThinQ 、 v35 ThinQ 、Nuu Mobile X5 、Microsoft Surface Tablet Pro、 Huawei P40,P40 Pro、 Xiaomi watch、 Apple watch 3,4,5、 Ipad Pro 2018 version onwards.

    Please note, however, that this list can change as more eSIM-compatible devices are released into the market. Device compatibility also varies from country to country. Please refer to the manufacturer’s guide from your handset’s country of purchase to determine whether your device is eSIM compatible. For example: iPhone series ( iPhone 11, 12, XS, XS Max and XR ) sold in China, Macau and Hong Kong are not eSIM compatible.

  6. What is the data limitation of eSIM ?

    The data limitation will be based on the data plan you purchased, once you have reached your daily data usage limit, the internet speed will automatically be throttled or cut off, depending on the data plan that you purchase.

  7. Can I terminate the service if the speed or connection is not smooth as expected ?

    Please kindly note that the service can not be cancelled or refunded once you receive the QR code in the eSIM order confirmation

  8. Can I use hotspot and share the data to other devices with eSIM ?

    Yes, the data can be shared to other devices with hotspot.

  9. Is the eSIM attached with a phone number ? Can the eSIM used for phone call or SMS ?

    Please kindly note that the eSIM only contained with internet data, it will not attach with a phone number nor voice call / SMS service

  10. Will I be charged an extra procedure fee /activation fee for eSIM ?

    The total amount you need to pay is the selling price of eSIM. No activation fee /procedure fee will be charged.

  11. I have a new phone/tablet. How do I transfer my Global eSIM over from my old device?

    The eSIM can not be transferred to other devices once it is applied on your current device.

  12. I accidentally removed my Global eSIM from my device, can I reinstall it?

    If you accidentally removed the Global eSIM from your device, you can NOT reinstall it. Please place a new order for the eSIM data plan.

  13. After placing the order, what is the email title of the order completed email (with QR CODE)?

    eSIM Infomation and Quick start guide

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