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JAPAN PICKUP & RETURN

Post Office at Airport LAWSON in (or near) airports in Japan Japan Convenience Stores Hotel / Home Delivery iVideo Japan Store
Pickup/Return Locations

New Chitose Airport Domestic Terminal, 2F 09:00 am~05:00 pm (365 days)

Narita International Airport T1, 4F 08:30 am~08:00 pm (365 days)

Narita International Airport T2, 3F 08:30 am~08:00 pm (365 days)

Haneda Domestic Airport T1, 1F 09:00 am~05:00 pm (weekends & holidays closed)

Chubu Centrair International Airport T1, 1F (Welcome Garden) 09:00 am~05:00 pm (weekends & holidays closed)

Kansai International Airport T1, 2F(South) 09:00 am~05:00 pm (365 days)

Itami Airport (Osaka International Airport) Central Terminal, 1F 07:00 am~10:00 pm (Mon-Sat) 07:00 am~09:00 pm (Sun & holidays)

New Chitose Airport Domestic Terminal, 1F 06:30 am~10:30 pm (365 days)

Narita International Airport T3 OPEN 24/7

Narita International Airport T1, 5F 06:00 am~11:00 pm (365 days)

Narita International Airport T1, B1 OPEN 24/7

Kansai International Airport AEROPLAZA OPEN 24/7

Kansai International Airport AEROPLAZA, 2F OPEN 24/7

Kansai International Airport T1 OPEN 24/7

Haneda Airport Seibijo Station Store (Near Haneda Airport) OPEN 24/7

Nippon Cultural Broadcasting Media Plus Store (Around Haneda Airport) OPEN 24/7

Centraza Hakata Store (Around Fukuoka Airport) OPEN 24/7

Other Lawsons (OPEN 24/7)

At your selected address such as home, office, or booking hotel.

Asakusa Store (Beside TSUKUBA Express(TX) Exit 2)

Osaka Umeda Store

Shipping Fee $10.00 (Return included) $13.00 (Return included) $13.00 (Return included) $10.00 (Return included) Free pickup/return in store
Attention

Please confirm the business hours of your selected post office.

You can NOT pick up before/after business hours.

1. Please note the opening hours of each LAWSON at airports in Japan (GMT+9)

2. Please check your order from “My Account” after completing the payment. If there’s any questions please contact us.

Note: Please check your order from “My Account” after completing the payment. If there’s any questions please contact us.

1. Urgent orders are inapplicable. Ex:Pickup tomorrow.

2. The delivery is inapplicable for Kagoshima and Okinawa

iVideo Japan Store Business Hour(Local Time):

Mon-Sun & Public holidays:09:00AM - 06:00PM

If you are unable to return the device in person, you may choose to ship the device back by purchasing a Nippon post service Letter Pack Light envelope for 360 yen at a nearby post office or Lawson convenience store and drop it off at any Red Post box or post office in Japan (Excludes Okinawa).

Advantage

Please place the device and all accessories into the prepaid return envelope and drop it into any red postbox located across Japan before 11:59PM.

1. The opening hours are longer than the post office in airports.

2. Please place the device and all accessories into the prepaid return envelope and drop it into any red postbox located across Japan before 11:59PM.

You can pick up your device in all Lawson Stores, which open 24/7 nationwide in Japan. (Okinawa excluded)

1. Pickup the device at reception when checking into your hotel without wasting time.

2. Please place the device and all accessories into the prepaid return envelope and drop it into any red postbox located across Japan before 11:59PM.

1. We will teach you how to use the pocket WiFi.

2. It's possible to return any post box throughout the nation. Please put the rental items inside of the return envelope and drop it into any post box.

Booking Time

Before 10AM Two business days from start date.

For New Chitose Airport pickup: Please place the order before 10AM four days from start date.

Please place the order before 10AM two days from start date

*For New Chitose Airport pickup: Please place the order before 10AM three days from start date

*After you place the order successfully, the Pocket WiFi will arrive at LAWSON one day before the rental start date.

Please place the order before 10AM 2 days from your rental start date.

1. If you choose to pick up at Lawsons Stores in Aomori Hokkaido, Chūgoku region, Shikoku, and Kyushu, please place your order before 10AM 3 days in advance. (Due to Winter delivery schedule, customers who choose to pick up at Lawson Stores in Hokkaido between Dec 1 and Mar. 31 will need to place their orders before 10 AM 4 days in advance.)

2. If you are unable to place an order in time, you can pick up the device at iVideo Tokyo Store or iVideo Osaka Umeda Store during store opening hours. Please place your order for "iVideo Store Pickup" prior to visiting the store to avoid inventory storage.

Before 10AM Two business days from start date.

For Hokkaido,Hiroshima and Kyushu pickup: Please place the order before 10AM four days from start date.

Before 10AM ONE business day from start date.
Deliver steps see more see more see more see more see more
Post Office at Airport
Pickup/Return Locations

New Chitose Airport Domestic Terminal, 2F 09:00 am~05:00 pm (365 days)

Narita International Airport T1, 4F 08:30 am~08:00 pm (365 days)

Narita International Airport T2, 3F 08:30 am~08:00 pm (365 days)

Haneda Domestic Airport T1, 1F 09:00 am~05:00 pm (weekends & holidays closed)

Chubu Centrair International Airport T1, 1F (Welcome Garden) 09:00 am~05:00 pm (weekends & holidays closed)

Kansai International Airport T1, 2F(South) 09:00 am~05:00 pm (365 days)

Itami Airport (Osaka International Airport) Central Terminal, 1F 07:00 am~10:00 pm (Mon-Sat) 07:00 am~09:00 pm (Sun & holidays)

Shipping Fee $10.00 (Return included)
Attention

Please confirm the business hours of your selected post office.

You can NOT pick up before/after business hours.

Advantage

Please place the device and all accessories into the prepaid return envelope and drop it into any red postbox located across Japan before 11:59PM.

Booking Time

Before 10AM Two business days from start date.

For New Chitose Airport pickup: Please place the order before 10AM four days from start date.

Deliver steps see more
LAWSON in (or near) airports in Japan
Pickup/Return Locations

New Chitose Airport Domestic Terminal, 1F 06:30 am~10:30 pm (365 days)

Narita International Airport T3 OPEN 24/7

Narita International Airport T1, 5F 06:00 am~11:00 pm (365 days)

Narita International Airport T1, B1 OPEN 24/7

Kansai International Airport AEROPLAZA OPEN 24/7

Kansai International Airport AEROPLAZA, 2F OPEN 24/7

Kansai International Airport T1 OPEN 24/7

Haneda Airport Seibijo Station Store (Near Haneda Airport) OPEN 24/7

Nippon Cultural Broadcasting Media Plus Store (Around Haneda Airport) OPEN 24/7

Centraza Hakata Store (Around Fukuoka Airport) OPEN 24/7

Shipping Fee $13.00 (Return included)
Attention

1. Please note the opening hours of each LAWSON at airports in Japan (GMT+9)

2. Please check your order from “My Account” after completing the payment. If there’s any questions please contact us.

Advantage

1. The opening hours is longer than the post office in airports

2. For return, you can drop off at any postbox or post office nearby in Japan.

Booking Time

Please place the order before 10AM two days from start date

*For New Chitose Airport pickup: Please place the order before 10AM three days from start date

*After you place the order successfully, the Pocket WiFi will arrive at LAWSON one day before the rental start date.

Deliver steps see more
Japan Convenience Stores
Pickup/Return Locations

Other Lawsons (OPEN 24/7)

Shipping Fee $13.00 (Return included)
Attention

Note: Please check your order from “My Account” after completing the payment. If there’s any questions please contact us.

Advantage

You can pick up your device in all Lawson Stores, which open 24/7 nationwide in Japan. (Okinawa excluded)

Booking Time

Please place the order before 10AM 2 days from your rental start date.

1. If you choose to pick up at Lawsons Stores in Aomori Hokkaido, Chūgoku region, Shikoku, and Kyushu, please place your order before 10AM 3 days in advance. (Due to Winter delivery schedule, customers who choose to pick up at Lawson Stores in Hokkaido between Dec 1 and Mar. 31 will need to place their orders before 10 AM 4 days in advance.)

2. If you are unable to place an order in time, you can pick up the device at iVideo Tokyo Store or iVideo Osaka Umeda Store during store opening hours. Please place your order for "iVideo Store Pickup" prior to visiting the store to avoid inventory storage.

Deliver steps see more
Hotel / Home Delivery
Pickup/Return Locations At your selected address such as home, office, or booking hotel.
Shipping Fee $10.00 (Return included)
Attention

1. Urgent orders are inapplicable. Ex:Pickup tomorrow.

2. The delivery is inapplicable for Kagoshima and Okinawa

Advantage

1. Pickup the device at reception when checking into your hotel without wasting time.

2. Please place the device and all accessories into the prepaid return envelope and drop it into any red postbox located across Japan before 11:59PM.

Booking Time

Before 10AM Two business days from start date.

For Hokkaido,Hiroshima and Kyushu pickup: Please place the order before 10AM four days from start date.

Deliver steps see more
iVideo Japan Store
Pickup/Return Locations

Asakusa Store (Beside TSUKUBA Express(TX) Exit 2)

Osaka Umeda Store

Shipping Fee Free pickup/return in store
Attention

iVideo Japan Store Business Hour(Local Time):

Mon-Sun & Public holidays:09:00AM - 06:00PM

If you are unable to return the device in person, you may choose to ship the device back by purchasing a Nippon post service Letter Pack Light envelope for 360 yen at a nearby post office or Lawson convenience store and drop it off at any Red Post box or post office in Japan (Excludes Okinawa).

Advantage

1. We will teach you how to use the pocket WiFi.

2. It's possible to return any post box throughout the nation. Please put the rental items inside of the return envelope and drop it into any post box.

Booking Time Before 10AM ONE business day from start date.
Deliver steps see more

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