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Japan Pickup / Return

Japan Post Office Pickup Instructions

Mention iVideo to the clerk and show your passport. The full name on your passport must match the name on your order. You will be unable to pick up your order if the name is misspelled or incorrect. Contact us immediately if there is a typo. Sign the receipt to receive your iVideo Pocket WiFi device.

Japan Post Office Return Instructions

A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox or post office located across Japan before 11:59PM.

Lawson Pickup Instructions

There are two ways to pick up your device at a Lawson convenience store.

A. Pick up WiFi device by scanning the barcode, which can be found in the email sent by Sagawa Express.
  1. 1

    When your device is delivered to the selected store, you will receive an email from [SAGAWA Express 佐川急便株式会社 info-cvs@sagawa-exp.co.jp] [Subject: 【iVideo】ご注文商品のコンビニ受取に関するお知らせ] with a barcode and pickup instructions. Show the barcode to the clerk.

  2. 2

    A signature will be required to pickup your package.

  3. 3

    After you pick up the package, there will be a Nippon prepaid letterpack inside the package for returns.

B. Pick up WiFi device using Loppi kiosk Machine with pickup/tracking number and password sent by Sagawa Express and iVideo.
  1. 1

    Find a red Loppi machine at the Lawson convenience store.
    -Enter the pickup/tracking number and password (3708116) from the confirmation email or the email from Sagawa Express at the Loppi kiosk inside Lawson. Do not forget it, as you will be unable to pick up the package.

  2. 2

    Please click button with the text [各種番号をお持ちの方] (Customers who hold the pickup number) on the Loppi kiosk
    -Enter 問い合わせ番号 (pickup/tracking number)
    -Enter 認証番号 (3708116)
    -Press 確認 (confirm)

  3. 3

    After the process, the Loppi kiosk will print out a receipt with a barcode. Please give the receipt to Lawson staff within 30 minutes, as the receipt will expire and you will need to reprint the barcode.

  4. 4

    A signature will be required to pickup your package.

  5. 5

    After you pick up the package, there will be a Nippon prepaid letterpack inside the package for returns.


  6. ※ Please note you should receive 2 emails from iVideo & Sagawa Express respectively closer to your rental start date.
    ※ If you didn't receive these 2 emails, you can also check your tracking number via "My account" > "Rental History" on iVideo website using the free wifi in Japan's airports. According to the tracking number & password (3708116), you can pick up Wifi device using Loppi kiosk Machine.
    ※ Make sure your email address is valid and complete.

Lawson Return Instruction

A prepaid return Nippon envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox located across Japan before 11:59PM.

Lawson Pickup Instructions

There are two ways to pick up your device at a Lawson convenience store.

A. Pick up WiFi device by scanning the barcode, which can be found in the email sent by Sagawa Express.
  1. 1

    When your device is delivered to the selected store, you will receive an email from [SAGAWA Express 佐川急便株式会社 info-cvs@sagawa-exp.co.jp] [Subject: 【iVideo】ご注文商品のコンビニ受取に関するお知らせ] with a barcode and pickup instructions. Show the barcode to the clerk.

  2. 2

    A signature will be required to pickup your package.

  3. 3

    After you pick up the package, there will be a Nippon prepaid letterpack inside the package for returns.

B. Pick up WiFi device using Loppi kiosk Machine with pickup/tracking number and password sent by Sagawa Express and iVideo.
  1. 1

    Find a red Loppi machine at the Lawson convenience store.
    -Enter the pickup/tracking number and password (3708116) from the confirmation email or the email from Sagawa Express at the Loppi kiosk inside Lawson. Do not forget it, as you will be unable to pick up the package.

  2. 2

    Please click button with the text [各種番号をお持ちの方] (Customers who hold the pickup number) on the Loppi kiosk
    -Enter 問い合わせ番号 (pickup/tracking number)
    -Enter 認証番号 (3708116)
    -Press 確認 (confirm)

  3. 3

    After the process, the Loppi kiosk will print out a receipt with a barcode. Please give the receipt to Lawson staff within 30 minutes, as the receipt will expire and you will need to reprint the barcode.

  4. 4

    A signature will be required to pickup your package.

  5. 5

    After you pick up the package, there will be a Nippon prepaid letterpack inside the package for returns.


  6. ※ Please note you should receive 2 emails from iVideo & Sagawa Express respectively closer to your rental start date.
    ※ If you didn't receive these 2 emails, you can also check your tracking number via "My account" > "Rental History" on iVideo website using the free wifi in Japan's airports. According to the tracking number & password (3708116), you can pick up Wifi device using Loppi kiosk Machine.
    ※ Make sure your email address is valid and complete.

Lawson Return Instruction

A prepaid return Nippon envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox located across Japan before 11:59PM.

Home/Hotel Delivery Pickup Instructions

Packages will arrive one day before your rental start date for home and hotel deliveries. For hotel deliveries, please make sure the name on the order matches the name on your booking reservation.

Home/Hotel Delivery Return Instructions

A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox located across Japan before 11:59PM.

iVideo Store Pickup Instructions

Please present your ID card, passport, or iVideo Username to pick up the package during store open hours from 9AM to 6PM (Mon-Sun, Open during holidays).

iVideo Store Return Instructions

Please return the device at the iVideo Japan Store during store open hours from 9AM-6PM (Mon-Sun, Open during holidays). If you are unable to return it at the store, you may purchase a Nippon Letter Pack Light envelope for 370 yen at a Lawson convenience store or post office and ship it back to Japan iVideo store. Please keep the tracking number for future reference.

Japan Pickup / Return

Airport
Post

Japan Post Office Pickup Instructions

Mention iVideo to the clerk and show your passport. The full name on your passport must match the name on your order. You will be unable to pick up your order if the name is misspelled or incorrect. Contact us immediately if there is a typo. Sign the receipt to receive your iVideo Pocket WiFi device.

Japan Post Office Return Instructions

A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox or post office located across Japan before 11:59PM.

LAWSON

Lawson Pickup Instructions

There are two ways to pick up your device at a Lawson convenience store.

A. Pick up WiFi device by scanning the barcode, which can be found in the email sent by Sagawa Express.
1

When your device is delivered to the selected store, you will receive an email from [SAGAWA Express 佐川急便株式会社 info-cvs@sagawa-exp.co.jp] [Subject: 【iVideo】ご注文商品のコンビニ受取に関するお知らせ] with a barcode and pickup instructions. Show the barcode to the clerk.

2

A signature will be required to pickup your package.

3

After you pick up the package, there will be a Nippon prepaid letterpack inside the package for returns.

B. Pick up WiFi device using Loppi kiosk Machine with pickup/tracking number and password sent by Sagawa Express and iVideo.
1

Find a red Loppi machine at the Lawson convenience store.
-Enter the pickup/tracking number and password (3708116) from the confirmation email or the email from Sagawa Express at the Loppi kiosk inside Lawson. Do not forget it, as you will be unable to pick up the package.

2

Please click button with the text [各種番号をお持ちの方] (Customers who hold the pickup number) on the Loppi kiosk
-Enter 問い合わせ番号 (pickup/tracking number)
-Enter 認証番号 (password)
-Press 確認 (confirm)

3

After the process, the Loppi kiosk will print out a receipt with a barcode. Please give the receipt to Lawson staff within 30 minutes, as the receipt will expire and you will need to reprint the barcode.

4

A signature will be required to pickup your package.

5

After you pick up the package, there will be a Nippon prepaid letterpack inside the package for returns.



※ Please note you should receive 2 emails from iVideo & Sagawa Express respectively closer to your rental start date.

※ If you didn't receive these 2 emails, you can also check your tracking number via "My account" > "Rental History" on iVideo website using the free wifi in Japan's airports. According to the tracking number & password (3708116), you can pick up Wifi device using Loppi kiosk Machine.

※ Make sure your email address is valid and complete.


Lawson Return Instructions

A prepaid return Nippon envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox located across Japan before 11:59PM.

Convenience Store
LAWSON

Lawson Pickup Instructions

There are two ways to pick up your device at a Lawson convenience store.

A. Pick up WiFi device by scanning the barcode, which can be found in the email sent by Sagawa Express.
1

When your device is delivered to the selected store, you will receive an email from [SAGAWA Express 佐川急便株式会社 info-cvs@sagawa-exp.co.jp] [Subject: 【iVideo】ご注文商品のコンビニ受取に関するお知らせ] with a barcode and pickup instructions. Show the barcode to the clerk.

2

A signature will be required to pickup your package.

3

After you pick up the package, there will be a Nippon prepaid letterpack inside the package for returns.

B. Pick up WiFi device using Loppi kiosk Machine with pickup/tracking number and password sent by Sagawa Express and iVideo.
1

Find a red Loppi machine at the Lawson convenience store.
-Enter the pickup/tracking number and password (3708116) from the confirmation email or the email from Sagawa Express at the Loppi kiosk inside Lawson. Do not forget it, as you will be unable to pick up the package.

2

Please click button with the text [各種番号をお持ちの方] (Customers who hold the pickup number) on the Loppi kiosk
-Enter 問い合わせ番号 (pickup/tracking number)
-Enter 認証番号 (password)
-Press 確認 (confirm)

3

After the process, the Loppi kiosk will print out a receipt with a barcode. Please give the receipt to Lawson staff within 30 minutes, as the receipt will expire and you will need to reprint the barcode.

4

A signature will be required to pickup your package.

5

After you pick up the package, there will be a Nippon prepaid letterpack inside the package for returns.



※ Please note you should receive 2 emails from iVideo & Sagawa Express respectively closer to your rental start date.

※ If you didn't receive these 2 emails, you can also check your tracking number via "My account" > "Rental History" on iVideo website using the free wifi in Japan's airports. According to the tracking number & password (3708116), you can pick up Wifi device using Loppi kiosk Machine.

※ Make sure your email address is valid and complete.


Lawson Return Instructions

A prepaid return Nippon envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox located across Japan before 11:59PM.

Home/Hotel Delivery

Home/Hotel Delivery Pickup Instructions

Packages will arrive one day before your rental start date for home and hotel deliveries. For hotel deliveries, please make sure the name on the order matches the name on your booking reservation.

Home/Hotel Delivery Return Instructions

A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox located across Japan before 11:59PM.

iVideo Store

iVideo Store Pickup Instructions

Please present your ID card, passport, or iVideo Username to pick up the package during store open hours from 9AM to 6PM (Mon-Sun, Open during holidays).

iVideo Store Return Instructions

Please return the device at the iVideo Japan Store during store open hours from 9AM-6PM (Mon-Sun, Open during holidays). If you are unable to return it at the store, you may purchase a Nippon Letter Pack Light envelope for 360 yen at a Lawson convenience store or post office and ship it back to Japan iVideo store. Please keep the tracking number for future reference.

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