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Taiwan Pickup / Return

7- ELEVEN Pickup Instructions (Taiwan)

Mention iVideo to the store clerk and show your passport.

You will receive the following items:

Mention the word "iVideo" to the clerk and show your passport, then you will receive your

1iVideo Pocket WiFi 27-11 Return bag 37-11 Return Letter.

Please keep all of them with care.

7- ELEVEN ibon Return Instructions

You can find your return number through the email confirmation or on your order confirmation slip. The return number is only valid for 30 days. If your rental period is over 30 days, please use the new return number in the return notification email. We are not responsible if you forget your return number and fail to return the device. If you cannot find it, please contact us as soon as possible.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

  1. 1

    Click “代碼輸入” (Key in Pin Code)

  2. 2

    Enter your return number and click “下一步” (Next)

  3. 3

    Click "同意,繼續下一步" (Agree, Next)

  1. 4

    Click "確認" (Confirm)

  2. 5

    iBon will print out "7-ELEVEN交貨便服務單" (7-ELEVEN Return Slip)

  3. 6

    Place your device and "7-ELEVEN交貨便服務單" (7-ELEVEN Return Slip) into the 7-11 return bag and hand it to the store clerk. Keep your return receipt for future reference.

Hi-Life Pickup Instructions

Mention iVideo to the clerk and show your ID/passport. Make sure the order matches your full name when registering on the website, as you will be unable to pickup your device in store. Remember to keep the iVideo Return Bag and the pink prepaid return receipt in good condition as you will need them when returning the device.

Hi-Life Return Instructions

Place the Pocket WiFi device and prepaid pink return receipt (還件單) into the iVideo Bag provided with your rental. The clerk will scan the barcode on your 還件單 (pink prepaid receipt) and process your return. Keep your return receipt for future reference.

Hi-life pickup orders can be returned in any Hi-life stores.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

Pelican Pickup Instructions

Please provide your ID/passport to the clerk when collecting the device. Make sure the order matches your full name when registering on the website, as you will be unable to pickup your device at the counter. Please keep the Pelican Return Bag as you’ll need it when returning the device.

Pelican Return Instructions

Place your device and accessories into the Pelican Return Bag with prepaid return slip attached, and drop the package at the Pelican Counter where you picked up the device. Make sure to drop off the device before entering the custom. If the prepaid Pelican Return Bag is lost, please fill out the “receiver pays” form at the 7-11 counter, and send the device back to TaiPower store.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

WiFi Router Pickup Counter Pickup Instructions

Mention iVideo to the clerk, show your ID, passport, full name and the last three digits of your phone number for collection. Make sure the order matches your full name when registering on the website, as you will be unable to pick up your device at the counter. Please make sure the device and all accessories are included when you receive the package.

WiFi Router Pickup Counter Return Instructions

There are return drop boxes where devices can be dropped off free of charge located in the original pickup counter. Make sure to drop off the device before entering the custom. Late return penalty and additional shipping fee will be at your own cost.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

T-Cat Delivery Service Pickup Instructions

Packages will arrive one day before your rental start date for home and hotel deliveries. For hotel deliveries, a prior contact with the hotel staff is needed. Please also make sure the name on the order matches the name on your booking reservation. Please keep the prepaid T-CAT Return Bag as you’ll need it when returning the device.

T-Cat Delivery Service Return Instructions

Be sure to use the T-CAT Return Bag that we provided, then drop the package off at any nearby 7-11.If the prepaid T-CAT Return Bag is lost, please fill out the “receiver pays” form at the 7-11 counter, and send the device back to TaiPower store.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

iVideo Store Pickup Instructions

Please present your ID card, passport, or iVideo Username for pickup during store open hours, which may vary based on location.

iVideo Store Return Instructions

Please return the device at an iVideo Taiwan Store during store open hours, which may vary based on store location.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

Taipei Songshan Airport Store is closed on Jan. 1. 2018
Pickup/Return are not available on weekends and federal holidays after Jan. 1. 2018

Taiwan Pickup / Return

Airport
7-ELEVEN

7- ELEVEN Pickup Instructions (Taiwan)

Mention iVideo to the store clerk and show your passport.

You will receive the following items:

Mention the word "iVideo" to the clerk and show your passport, then you will receive your

1iVideo Pocket WiFi 27-11 Return bag 37-11 Return Letter.

Please keep all of them with care.

7- ELEVEN ibon Return Instructions

You can find your return number through the email confirmation or on your order confirmation slip. The return number is only valid for 30 days. If your rental period is over 30 days, please use the new return number in the return notification email. We are not responsible if you forget your return number and fail to return the device. If you cannot find it, please contact us as soon as possible.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

1

Click “代碼輸入” (Key in Pin Code)

2

Enter your return number and click “下一步” (Next)

3

Click "同意,繼續下一步" (Agree, Next)

4

Click "確認" (Confirm)

5

iBon will print out "7-ELEVEN交貨便服務單" (7-ELEVEN Return Slip)

6

Place your device and "7-ELEVEN交貨便服務單" (7-ELEVEN Return Slip) into the 7-11 return bag and hand it to the store clerk. Keep your return receipt for future reference.

Hi-Life

Hi-Life Pickup Instructions

Mention iVideo to the clerk and show your ID/passport. Make sure the order matches your full name when registering on the website, as you will be unable to pickup your device in store. Remember to keep the iVideo Return Bag and the pink prepaid return receipt in good condition as you will need them when returning the device.

Hi-Life Return Instructions

Place the Pocket WiFi device and prepaid pink return receipt (還件單) into the iVideo Bag provided with your rental. The clerk will scan the barcode on your 還件單 (pink prepaid receipt) and process your return. Keep your return receipt for future reference.

Hi-life pickup orders can be returned in any Hi-life stores.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

Pelican

Pelican Pickup Instructions

Please provide your ID/passport to the clerk when collecting the device. Make sure the order matches your full name when registering on the website, as you will be unable to pickup your device at the counter. Please keep the Pelican Return Bag as you’ll need it when returning the device.

Pelican Return Instructions

Place your device and accessories into the Pelican Return Bag with prepaid return slip attached, and drop the package at the Pelican Counter where you picked up the device. Make sure to drop off the device before entering the custom. If the prepaid Pelican Return Bag is lost, please fill out the “receiver pays” form at the 7-11 counter, and send the device back to TaiPower store.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

WiFi Router Pickup Counter

WiFi Router Pickup Counter Pickup Instructions

Mention iVideo to the clerk, show your ID, passport, full name and the last three digits of your phone number for collection. Make sure the order matches your full name when registering on the website, as you will be unable to pick up your device at the counter. Please make sure the device and all accessories are included when you receive the package.

WiFi Router Pickup Counter Return Instructions

There are return drop boxes where devices can be dropped off free of charge located in the original pickup counter. Make sure to drop off the device before entering the custom. Late return penalty and additional shipping fee will be at your own cost.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

Home/Hotel Delivery

T-Cat Delivery Service Pickup Instructions

Packages will arrive one day before your rental start date for home and hotel deliveries. For hotel deliveries, a prior contact with the hotel staff is needed. Please also make sure the name on the order matches the name on your booking reservation. Please keep the prepaid T-CAT Return Bag as you’ll need it when returning the device.

T-Cat Delivery Service Return Instructions

Be sure to use the T-CAT Return Bag that we provided, then drop the package off at any nearby 7-11.If the prepaid T-CAT Return Bag is lost, please fill out the “receiver pays” form at the 7-11 counter, and send the device back to TaiPower store.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

iVideo Store

iVideo Store Pickup Instructions

Please present your ID card, passport, or iVideo Username for pickup during store open hours, which may vary based on location.

iVideo Store Return Instructions

Please return the device at an iVideo Taiwan Store during store open hours, which may vary based on store location.

Alternatively, there are return drop boxes where devices can be dropped off free of charge located in the Taoyuan and Kaohsiung airports (24/7), and the Songshan airport (Open from 5AM to 11PM).

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