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USA Pickup / Return

UPS Pickup Instructions

Packages will arrive one business day before your rental start date for home and hotel deliveries.

USPS Return Instructions

Please place the device and all accessories into the prepaid USPS envelope provided and drop the USPS envelope into any USPS blue postbox or US post office before 11:59 PM.

iVideo Store Pickup Instructions

Please present your ID card, passport, or iVideo Username to pick up the package during store open hours from 9AM to 4PM EST (Mon-Fri, Closed on Federal Holidays).

iVideo Store Return Instructions

Please return the device at the iVideo USA Store during store open hours from 9AM to 4PM EST (Mon-Fri, Closed on Federal Holidays). If you need to return the device after 4PM, please drop it into the mail slot at our iVideo USA Store before 9 PM.
※If the return date falls on weekends or national holidays, you will receive a USPS envelope instead. Please place the device into the USPS prepaid envelope provided and drop it at any USPS blue postbox or US post office before 11:59 PM.

USA Pickup / Return

Home / Hotel delivery

UPS Pickup Instructions

Packages will arrive one business day before your rental start date for home and hotel deliveries.

USPS Return Instructions

Please place the device and all accessories into the prepaid USPS envelope provided and drop the USPS envelope into any USPS blue postbox or US post office before 11:59 PM.

iVideo Store

iVideo Store Pickup Instructions

Please present your ID card, passport, or iVideo Username to pick up the package during store open hours from 9AM to 4PM EST (Mon-Fri, Closed on Federal Holidays).

iVideo Store Return Instructions

Please return the device at the iVideo USA Store during store open hours from 9AM to 4PM EST (Mon-Fri, Closed on Federal Holidays). If you need to return the device after 4PM, please drop it into the mail slot at our iVideo USA Store before 9 PM.
※If the return date falls on weekends or national holidays, you will receive a USPS envelope instead. Please place the device into the USPS prepaid envelope provided and drop it at any USPS blue postbox or US post office before 11:59 PM.