Packages will arrive one business day before your rental start date for home and hotel deliveries.
Please place the device and all accessories into the prepaid USPS envelope provided and drop the USPS envelope into any USPS blue postbox or US post office before 11:59 PM.
Please present your ID card, passport, or iVideo Username to pick up the package during store open hours from 9AM to 4PM EST (Mon-Fri, Closed on Federal Holidays).
Please return the device at the iVideo USA Store during store open hours from 9AM to 4PM EST (Mon-Fri, Closed on Federal Holidays). If you need to return the device after 4PM, please drop it into the mail slot at our iVideo USA Store before 9 PM. ※If the return date falls on weekends or national holidays, you will receive a USPS envelope instead. Please place the device into the USPS prepaid envelope provided and drop it at any USPS blue postbox or US post office before 11:59 PM.