Japan Sim Free 50GB/mo.$20/mo.VALID UNTIL 2022-06-28SEE DETAILS

FAQ

eSIM FAQ

  1. What is eSIM ?

    e SIM (Embedded SIM Card) is a virtual SIM card, the users can use the internet service provided by the telecom company with the virtual SIM card. In this way, the users will not need to insert the real and physical SIM card into the devices.

  2. How to apply the eSIM to my cell phone ?

    Please apply the eSIM with the QR Code and process the inner setting to activate the eSIM in your cell phone.

    Procedures for applying eSIM:

    • 1.Order your eSIM from eSIM section on our website
    • 2.We will email you an QR code within 24 hours
    • 3.In the same email, you will also receive a confirmation code
    • 4.Add eSIM to your eSIM capable device.
    • 5.Activate the data plan in your selected country
  3. Can I apply the eSIM to different devices ?

    No, the eSIM can only be applied in only one device, and the activation code will be invalid after the eSIM is registered in your current device.

  4. Can I apply eSIM and the physical SIM into my cell phone at the same time ?

    You can apply the eSIM and the physical SIM into your cell phone at the same time, as long as the device is compatible for eSIM.

  5. How do I know whether the eSIM is compatible with my cell phone ?

    Devices Supported for eSIM

        *Please confirm if your device supports eSIM before purchase

    • 【iPhone】:iPhone XR, iPhone Xs,iPhone XS Max,iPhone 11,iPhone 11 Pro,iPhone 11 Pro Max,iPhone SE(2 gen),iPhone 12 Mini,iPhone 12,iPhone 12 Pro,iPhone 12 Pro Max,iPhone 13,iPhone 13 mini,iPhone 13 Pro,iPhone 13 Pro Max
    • 【Samsung】:Samsung Galaxy Z Flip, Samsung Galaxy Z Flip3 5G, Samsung Galaxy Fold,
      Samsung Galaxy Note 20 Ultra 5G, Samsung Galaxy Note 20, Samsung Galaxy Z Fold 2, Samsung Galaxy Z Fold3 5G,Samsung Galaxy S21 5G, Samsung Galaxy S21 + 5G, Samsung Galaxy S21 Ultra 5G,Samsung Galaxy S20, Samsung Galaxy S20 +,Samsung Galaxy S20 Ultra
    • 【Oppo】:Oppo Find X3,Oppo Find X3 Pro,Oppo Reno5 A,Oppo A73
    • 【Others】:Sony Xperia 10 III Lite,HUAWEI P40 Pro 5G,ASUS TransBook Mini T103HAF-LTE,ASUS TransBook Mini T103HAF-GR079LTE,Motorola Mobility razr 5G,Microsoft Surface Pro X,パナソニック CF-LV9WTYQP,楽天モバイル Rakuten Mini
       
    • 【iPad】:iPad Pro11 inch ,iPad Pro 12.9 inch (3rd gen),iPad Air (3rd gen),iPad mini (5th gen)
       
    • 【Apple Watch】:Apple Watch S7,Apple Watch S6,Apple Watch SE,Apple Watch S3,Apple Watch S4

    Supported device list is subject to change. Device support may differ between countries/regions. Please consult device manufacturer to confirm if your device can support eSIM.

  6. What is the data limitation of eSIM ?

    The data limitation will be based on the data plan you purchased, once you have reached your daily data usage limit, the internet speed will automatically be throttled or cut off, depending on the data plan that you purchase.

  7. Can I terminate the service if the speed or connection is not smooth as expected ?

    Please kindly note that the service can not be cancelled or refunded once you receive the QR code in the eSIM order confirmation

  8. Can I use hotspot and share the data to other devices with eSIM ?

    Yes, the data can be shared to other devices with hotspot.

  9. Is the eSIM attached with a phone number ? Can the eSIM used for phone call or SMS ?

    Please kindly note that the eSIM only contained with internet data, it will not attach with a phone number nor voice call / SMS service

  10. Will I be charged an extra procedure fee /activation fee for eSIM ?

    The total amount you need to pay is the selling price of eSIM. No activation fee /procedure fee will be charged.

  11. I have a new phone/tablet. How do I transfer my Global eSIM over from my old device?

    The eSIM can not be transferred to other devices once it is applied on your current device.

  12. I accidentally removed my Global eSIM from my device, can I reinstall it?

    If you accidentally removed the Global eSIM from your device, you can NOT reinstall it. Please place a new order for the eSIM data plan.

  13. After placing the order, what is the email title of the order completed email (with QR CODE)?

    eSIM Infomation and Quick start guide

FOLLOW OUR
INSTAGRAM &
RECEIVE $1 OFF

Valid until 6/25/2022.

See Details

LIKE OUR PAGE
&
RECEIVE $1 OFF

Valid until 6/25/2022.

See Details

FOLLOW OUR TWITTER
&
RECEIVE $1 OFF

Valid until 6/25/2022.

See Details

© Copyright 2021 WaveThink Technology Inc. All Rights Reserved.
Terms & Policy | Security Certificate
Terms & Policy
Security Certificate