Japan Sim Free 50GB/mo.$20/mo.VALID UNTIL 2025-02-21SEE DETAILS

JAPAN PICKUP & RETURN

 
  Post Office
in Airport
LAWSON
in/ near
JP airports
Lawson
Convenience
Stores
Hotel / Home Delivery iVideo
Japan Store
Pickup Locations

 

Airport post office hours may vary. Please check the exact hours and location in advance.

New Chitose Airport Domestic Terminal , 2F 09:00~17:00 (365 days)

Narita International Airport T1, 4F 08:30 ~19:00  (weekends & holidays 08:30 ~18:00)

Narita International Airport T2, 3F 08:30 am~19:00 (weekends & holidays 08:30 am~18:00)

Haneda Airport (Domestic) T1, 1F

09:00 ~17:00  (weekends & holidays closed)

Chubu Centrair International Airport T1, 1F (Welcome Garden)

09:00 ~17:00 (weekends & holidays closed)

Itami Airport (Osaka) Central Terminal, 1F 07:00~22:00 pm (Mon-Sat) 07:00 ~21:00 (Sun & holidays)

New Chitose Airport Domestic Terminal, 1F Business hours may change temporarily. please check again in advance

Narita International Airport T3, 2F

Narita International Airport T1, 5F Business hours may change temporarily, so please check again in advance

Narita International Airport T1, B1

Kansai International Airport AEROPLAZA, 2F(near T1)

Kansai International Airport T1, 2F

Kansai International Airport T2, 1F

Haneda Airport Maintenance Field Mae Shop (Near Haneda Airport)

Nippon Cultural Broadcasting Media Plus Store (Around Haneda Airport)

Hakata Hanmichibashi Store (Around Fukuoka Airport)

Centraza Hakata Store (Around Fukuoka Airport)

Business hours may vary. Please check the exact hours and location in advance.

Other Lawsons

At your selected address such as home, office, or booked hotel.

Asakusa Store (Beside TSUKUBA Express(TX) Exit 2)

Shipping Fee

$8.00 (Pickup & Return included)

$11.00 (Pickup & Return included)

$11.00 (Pickup & Return included)

$8.00 (Pickup & Return included)

Free (Pickup/ return in-store)

Attention

1. Confirm post office hours; pickup is not available outside business hours.

2. Check your order in "My Account" > "Rental History" and contact us if needed.

3. Find your tracking number under "My Account" > "Rental History".

1. Confirm the business hours; pickup is not available outside business hours.

2. Check your order in "My Account" > "Rental History" after payment and contact us if needed.

3. Lawson Store Pickup: You'll receive 2 emails (iVideo & Sagawa Express) before your rental starts. If not, check your tracking number under "My Account" > "Rental History".
Option A: Scan the barcode from the Sagawa Express email.
Option B: Use the Loppi kiosk with the tracking number and password 3708116 from Sagawa Express.

1. Confirm the business hours; pickup is not available outside business hours.

2. Check your order in "My Account" > "Rental History" after payment and contact us if needed.

3. Lawson Store Pickup: You'll receive 2 emails (iVideo & Sagawa Express) before your rental starts. If not, check your tracking number under "My Account" > "Rental History".
Option A: Scan the barcode from the Sagawa Express email.
Option B: Use the Loppi kiosk with the tracking number and password 3708116 from Sagawa Express.

1. Urgent orders (e.g., next-day pickup) are not available.
2. Delivery is unavailable for Kagoshima and Okinawa.

iVideo Japan Store Business Hour(Local Time):

Mon-Sun & Public holidays:09:00AM - 06:00 PM

Advantages

All Japan Post Offices and mailboxes can return items.

The opening hours are longer than the post office in airports.

All Japan Post Offices and mailboxes can return items.

Pick up your device in all Lawson Stores, which are open 24/7 nationwide in Japan. (Okinawa excluded)

All Japan Post Offices and mailboxes can return items.

Pick up the device at reception when checking into your hotel without wasting time.

All Japan Post Offices and mailboxes can return items.

On-site face-to-face instruction

No delivery fee if pick up/ return items in the store.

Booking Time

By 10 AM Two days before the rental start date.

For New Chitose Airport pickup: Please place the order before 10 AM four days from the start date.

Standard pickup: Order by 10 AM, 2 days in advance.

New Chitose Airport pickup: Order 3 days in advance.

Your Pocket WiFi will arrive at LAWSON one day before your rental starts.

Standard regions: Order by 10 AM, 2 days in advance.

Aomori, Hokkaido, Chūgoku, Shikoku, Kyushu: Order 3 days in advance.

Hokkaido (Dec 1 – Mar 31): Order 4 days in advance due to winter schedules.

By 10 AM Two days before the rental start date.

For Hokkaido, Hiroshima, New Chitose Airport, and Fukuoka Airport pickup: Please place the order before 10 AM 3 days from the start date.

Before 10 AM on the rental start date.
Deliver steps see more see more see more see more see more

※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. (click here to see the reference picture)
  If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag at a nearby post office or Lawson convenience store.
※ You can buy Letter Pack lite for ¥430 in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
  If you rent 2 or more routers, please buy Letter Pack Plus ¥600.

 

 

Post Office in the Airport
Pick-up Location

Airport post office hours may vary. Please check the exact hours and location in advance.

New Chitose Airport Domestic Terminal, 2F 09:00 ~ 17:00 (365 days)

Narita International Airport T1, 4F 08:30 ~ 19:00 pm (365 days) (weekends & holidays 08:30 ~18:00)

Narita International Airport T2, 3F 08:30 ~ 19:00 pm (365 days) (weekends & holidays 08:30 ~18:00)

Haneda Airport (Domestic) Terminal 1, 1F 09:00 ~17:00  (weekends & holidays closed)

Chubu Centrair International Airport T1 1F (Welcome Garden) 09:00 ~17:00 (weekends & holidays closed)

Itami Airport (Osaka), Central Terminal, 1F 07:00~22:00 pm (Mon-Sat) 07:00 ~21:00 (Sun & holidays)

Shipping Fee

$8.00 (Pickup & Return included)

Attention

1. Confirm post office hours; pickup is not available outside business hours.

2. Check your order in "My Account" > "Rental History" and contact us if needed.

3. Find your tracking number under "My Account" > "Rental History".

Advantages

All Japan Post Offices and mailboxes can return items.

Booking Time

By 10 AM Two days before the rental start date.

For New Chitose Airport pickup: Please place the order before 10 AM four days from the start date.

Deliver steps See more
Return Method
A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox or post office located across Japan before 11:59 PM.

※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. (click here to see the reference picture)
  If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag at a nearby post office or Lawson convenience store.
※ You can buy Letter Pack lite for ¥430 in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
  If you rent 2 or more routers, please buy Letter Pack Plus ¥600.

LAWSON in (or near) airports in Japan
Pick-up Location

The operating hours of LAWSON convenience stores inside airports may temporarily change depending on each airport's operating hours.

Please be sure to check the exact business hours and locations in advance.

 

New Chitose Airport Domestic Terminal, 1F (Business hours may change temporarily, so please check again in advance)

Narita International Airport T3, 2F

Narita International Airport T1, 5F (Business hours may change temporarily, so please check again in advance)

Narita International Airport T1, B1

Kansai International Airport AEROPLAZA, 2F(near T1)

Kansai International Airport T1, 2F

Kansai International Airport T2, 1F

Haneda Airport Maintenance Field Mae Shop (Near Haneda Airport)

Nippon Cultural Broadcasting Media Plus Store (Around Haneda Airport)

Hakata Hanmichibashi Store (Around Fukuoka Airport)

Centraza Hakata Store (Around Fukuoka Airport)

 

Shipping Fee

$11.00 (Pickup & Return included)

Attention

1. Confirm the business hours; pickup is not available outside business hours.

2. Check your order in "My Account" > "Rental History" after payment and contact us if needed.

3. Lawson Store Pickup: You'll receive 2 emails (iVideo & Sagawa Express) before your rental starts. If not, check your tracking number under "My Account" > "Rental History".
Option A: Scan the barcode from the Sagawa Express email.
Option B: Use the Loppi kiosk with the tracking number and password 3708116 from Sagawa Express.

Advantages

All Japan Post Offices and mailboxes can return items.

Booking Time

Standard pickup: Order by 10 AM, 2 days in advance.
New Chitose Airport pickup: Order 3 days in advance.
Your Pocket WiFi will arrive at LAWSON one day before your rental starts.

Deliver steps see more
Return Method A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox or post office located across Japan before 11:59 PM.

※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. (click here to see the reference picture)
  If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag at a nearby post office or Lawson convenience store.
※ You can buy Letter Pack lite for ¥430 in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
  If you rent 2 or more routers, please buy Letter Pack Plus ¥600.

Other Lawsons 
Pick-up Location

Other Lawsons 

Available for pickup at all LAWSON convenience stores in Japan 24/7. 
Please be sure to check the exact business hours and location in advance.

Shipping Fee $11.00 (Pickup & Return included)
Attention

1. Confirm the business hours; pickup is not available outside business hours.

2. Check your order in "My Account" > "Rental History" after payment and contact us if needed.

3. Lawson Store Pickup: You'll receive 2 emails (iVideo & Sagawa Express) before your rental starts. If not, check your tracking number under "My Account" > "Rental History".
Option A: Scan the barcode from the Sagawa Express email.
Option B: Use the Loppi kiosk with the tracking number and password 3708116 from Sagawa Express.

Advantages

Pick up your device in all Lawson Stores, which are open 24/7 nationwide in Japan. (Okinawa excluded)

All Japan Post Offices and mailboxes can return items.

Booking Time

Standard regions: Order by 10 AM, 2 days in advance.
Aomori, Hokkaido, Chūgoku, Shikoku, Kyushu: Order 3 days in advance.
Hokkaido (Dec 1 – Mar 31): Order 4 days in advance due to winter schedules.

Deliver steps see more
Return Method  A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox or post office located across Japan before 11:59 PM.

※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. (click here to see the reference picture)
  If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag at a nearby post office or Lawson convenience store.
※ You can buy Letter Pack lite for ¥430 in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
  If you rent 2 or more routers, please buy Letter Pack Plus ¥600.

Hotel / Home Delivery
Pickup/Return Locations At your selected address such as home, office, or booking hotel.
Shipping Fee

$8.00 (Pickup & Return included)

Attention

1. Urgent orders (e.g., next-day pickup) are not available.
2. Delivery is unavailable for Kagoshima and Okinawa.

Advantage

Pick up the device at reception when checking into your hotel without wasting time.

All Japan Post Offices and mailboxes can return items.

Booking Time

By 10 AM Two days before the rental start date.

For Hokkaido, Hiroshima, New Chitose Airport, and Fukuoka Airport pickup: Please place the order before 10 AM 3 days from the start date.

Deliver steps

see more

Return Method A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox or post office located across Japan before 11:59 PM.

※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. (click here to see the reference picture)
  If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag at a nearby post office or Lawson convenience store.
※ You can buy Letter Pack lite for ¥430 in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
  If you rent 2 or more routers, please buy Letter Pack Plus ¥600.

iVideo Japan Store
Pickup/Return Locations

Asakusa Store (Beside TSUKUBA Express(TX) Exit 2)

Shipping Fee Free
(Pickup/ return in-store)
Attention

iVideo Japan Store Business Hour(Local Time):

Mon-Sun & Public holidays:09:00AM - 06:00 PM

Advantage

On-site face-to-face instruction

No delivery fee if pick up/ return items in the store.

Booking Time

Before 10 AM on the rental start date.

Deliver steps see more
Return Method A Nippon prepaid return envelope will be provided along with the device. Please place the device into the prepaid return envelope and drop it into any Nippon red postbox or post office located across Japan before 11:59 PM.

※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. (click here to see the reference picture)
  If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag at a nearby post office or Lawson convenience store.
※ You can buy Letter Pack lite for ¥430 in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
  If you rent 2 or more routers, please buy Letter Pack Plus ¥600.