Pick-Up-Return_Japan

JAPAN iVideo STORE PICKUP

PICKUP/RETURN			MAP	SHIPPING FEE	ORDER DEADLINE
Asakusa Store	Pickup	Asakusa Store		Free Shipping	By 10 AM at least 1 day before the rental start date.
	Return	Asakusa Store		Free Shipping	By 10 AM at least 1 day before the rental start date.

Japan Store

Tokyo Asakusa Store

Map

Pick-Up/Return
Asakusa Store	PickUp	Tokyo Asakusa Store
Asakusa Store	Return	Tokyo Asakusa Store
Latest Order Date
Must order by 10:00 AM at least 1 day before the rental start date

How to pick-up/return?

Pick-Up/Return Methods

Japan Branch Pick-Up/Return

Pick-Up

Please present your ID or order confirmation to pick up the package during store open hours from 9 AM to 6 PM (Mon-Sun, including holidays). Specific device instructions will be given upon pickup. Pick up your device on the rental start date.

Return

Please return the device to the iVideo Japan Store during store open hours (9 AM-6 PM Mon-Sun, including holidays). If you are unable to return the device in person, please purchase a Letter Pack envelope and send your rentals back to iVideo stores at your own expense. You can buy Letter Pack for ¥430 each in Lawson convenience stores, and the post office in Japan. If you rent 2 or more routers, please buy Letter Pack Plus for ¥600.

※ Please note that the thickness of the LetterPack Light envelope is limited to 3cm. ( click here to see the reference picture)
　 If the package cannot be delivered, because it exceeds the thickness limit, you will be responsible for the re-delivery fee.
※ If you have lost the Letter Pack bag provided by iVideo, please purchase a Letter Pack bag at a nearby post office or Lawson convenience store.
※ You can buy Letter Pack lite for ¥430 in iVideo stores in Japan, Lawson convenience stores, and the post office in Japan.
　 If you rent 2 or more routers, please buy Letter Pack Plus ¥600.