Taiwan Pickup & Return
1. What will my rate be?
Multiply your per day rate by the amount of days the device will be rented out.
e.g.: A “GT 3G Pocket WiFi” at $1.95 a day x 5 day rental = $9.75
Shipping costs may vary depending on pick up method.
2. When will my device arrive at the Taiwan Airport pick up point and how will I set up a pick up time and return?
Your package will arrive either the same day or one day before your rental start date, depending on your selected pickup location.
-Convenience Store Pickup at Taoyuan Intl Airport:
Hi-Life at T1 Taoyuan Intl Airport (TPE) – Ready for pick up after 03:00AM
Hi-Life at Taichung Airport (TPE) – Ready for pick up after 06:00AM
7-11 at T2 Taoyuan Intl Airport (TPE) – Ready for pick up after 02:00AM
Songshan Airport – Ready for pick up after 12:00PM
Tainan Airport – Ready for pick up after 12:00AM
OK Mart at Kaohsiung Airport (TPE) – Ready for pick up after 08:00AM
-Pelican Pick up at Taoyuan Intl Airport:
T1 Taoyuan Intl Airport (TPE) – Ready for pick up after 06:00AM
T2 Taoyuan Intl Airport (TPE) – Ready for pick up after 06:00AM
-T-Cat Express. Pick up at T1 Songshan Airport (TPE) –Ready for pick up after 06:00AM
You will receive an iVideo Return Notification email with return instructions.Alternatively, there are return drop boxes located in the Taoyuan and Kaohsiung international airports where devices can be dropped off anytime.
3. Can I pick up my device at a Taiwan convenience store that is not listed?
Please note if you pick up at OK Mart you need to return the package to the same store as well.
4. Do I need to pick up in person?
5. What should I do if the clerk says my device has not arrived?
6. How to return my device?
7-11 convenience store: you may return it to any 7-11 store with an ibon kiosk nationwide.
Hi-Life convenience store: you may return it to any Hi-Life store nationwide.
The return boxes in TPE and KHH airports are available as well. Click here to view the return boxes.
7. Is there a deadline to place an order?
If you place your order after 10:00AM your device will be ready for pickup two days after the day your order was placed.
8. If I arrive at Taoyuan International Airport at 09:00 AM will 7-11 be open?
9. Can you deliver to an outlying island of Taiwan?
1. How far in advance should I place my order?
2. How do I pick up / return my device?
(1) Pick up at your airport post office during office hours. A prepaid return envelope will be sent with your device.
(2) Pick up at your nominated address (ex: hotel) present your passport as ID for pick up. A prepaid return envelope will be sent with your device.
(3) Pick up in person at the iVideo Asakusa Store.
(1) Place all contents of your package into the prepaid envelope, seal it and drop it off at any red postbox located across Japan.
(2) Drop off at iVideo Asakusa Store.
(3) Other shipping methods will be at your cost.
3. Is there an additional shipping fee for residential delivery?
4. Does the shipping fee include return shipping?
5. What should I do if I cannot return my device on time in Japan?
6. My package has not arrived at the desired address/Pick up location. What should I do?
M-F 9AM - 4PM EST
7. Can I drop the return envelope at any mailbox?
8. Can I drop it into a mailbox on weekends or public holidays?
USA Pickup & Return
1. Will you deliver the device to my country?
2. What should I do if I have no time to return the device in the USA?
3. How can I extend my rental period?
4. Where in the US can I pick-up my device?
Alternatively you can pick up the device at our iVideo USA Store during store opening hours (Mon-Fri 09:00am~4:00pm EST Closed on fedeal holidays). Store Address: 1500 Kings HWY N STE 105C ,Cherry Hill, NJ 08034-2304