Data Usage Guidelines
All users must follow The International Fair Usage Policy. We suggest you turn off the device when not in use, and turn off auto-update and auto-backup functions (such as push mail) on your phones and tablets, and off-line or log out the website after browsing. If the cellular company detects that the excessive amount of data were consumed in a short period of time, they have the right to lower or disconnect your connection speed without notifying iVideo in advance. To have unlimited data you need to keep the advanced mode on. There will be no refunds or compensation if this occurs. How do I turn off auto-update & auto-back on my mobile devices?
【How do I know if the SIM card works for my phone】
・Benchmark：Please check if your phone supports the frequency of this SIM card. Actual usage status may vary according to the apps installed on your phone or your phone type.
・Please confirm your phone details before purchasing SIM cards as there are many branded phones with different features.
・Some dual SIM phone aren't suitable for this SIM card. If you are using a dual SIM mobile phone, we suggest you insert the SIM card in port 1. If you need two SIM cards, please select port 1 as default for internet data.
・Unsuitable for locked phones
・Internet data within Japan only
・Extension or terminating the service in advance are not available
・If there's a connection problem, please restart your phone or move to another location and try again.
・If you didn’t use the product and it still in the valid date, or the product wasn’t working or the activation failed, please send it back to us on your behalf. We will provide a full refund after we confirm there's no data usage from the SIM card that you purchased.
. Please read the specifications before you purchase.