iVideo Taipei store will operate as usual on August 3rd (8/3), and both pick-up and return services will be provided as usual. Japan pick-up and US delivery services are operating normally.
Online customer service representatives are available and ready to assist you. If you have any inquiries, please contact us via Line and remember to include your membership phone number for faster order information retrieval and response.
For orders scheduled for pick-up at convenience stores or airport counters on August 3rd (8/3), the items have been shipped on time, and you can pick them up at the designated locations as planned!
As for orders scheduled for home delivery on August 4th (8/4), due to the impact of Typhoon Khanun, deliveries in areas outside of Taipei, New Taipei, and Keelung will continue as usual. However, orders in Taipei, New Taipei, and Keelung may experience delays in delivery. If your travel plans are affected, please inquire via Line and ensure to provide your membership phone number so our team can check order information and make alternative arrangements for delivery.
If your travel plans are disrupted by the typhoon and you need to cancel or postpone your orders, please notify us through Line, and our customer service will handle your request promptly.
Thank you for your understanding.
iVideo