FAQ

USA PICK UP & RETURN FAQ

1. HOW SHOULD I SET UP A PICKUP AND RETURN DATE?

   If you choose home/hotel delivery, your order will arrive 1 business day before your rental start day.
   You have to return your order before 11:59 p.m. on your rental end day.

2. HOW DO I PICK UP AND RETURN MY ORDER?

   USA	Pickup	Return
   Home / Hotel Delivery	Home, Office, Hotel	Any USPS blue postbox or US post office
   iVideo Store	iVideo Store	iVideo Store

3. HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?

   Hotel / Home Delivery	2-day Shipping	By 10 a.m. 2 business days before start date.
   	Standard Shipping	By 10 a.m. 2-5 business before start date (Depends on the destinations).
   iVideo Stores		By 12 p.m. on rental start date.

4. WHERE CAN YOU SHIP THE DEVICE TO?

   Currently, we offer delivery service in Taiwan, Japan, and USA.
   All Global WiFi items can be picked up in Taiwan, Japan and USA.

   For home/hotel delivery, we only offer delivery services to addresses in the Contiguous US. We do not ship to Alaska, Hawaii and US Territories.

5. WHAT SHOULD I DO IF I HAVE NO TIME TO RETURN THE DEVICE IN THE USA?

   There are blue USPS drop boxes on the street, you may check the location here, please make sure you drop off the wifi device before you go to the airport (Due to security reasons there are no postboxes in US airport). If you leave USA without returning the device, you have to return it at your own expense. Daily rental fee will be charged for any late return and a compensation fee for lost devices or accessories.