- What is eSIM?
eSIM (Embedded SIM Card) is a virtual SIM that allows mobile data access without inserting a physical card.
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How do I know if my phone supports eSIM?
You may refer to the compatibility list on the product page, check your phone’s specifications, or contact your device manufacturer’s customer service for confirmation.
Method 1: Dial *#06# on your phone. If you see an EID number displayed, your device supports eSIM.
👉 Learn more
Method 2: Go to your phone’s settings and look for:
Settings → Mobile Service → Add eSIM
- How do I use the eSIM on my phone?
After receiving the “iVideo eSIM Order Delivery Notification” email, follow the steps in the iVideo eSIM Information and Quick Start Guide to install the eSIM. Activate the eSIM only after you arrive in your destination country.
If the screen shows ‘Activating...’ after installation, this is not an issue.
If the message “Unable to activate eSIM” appears later, it is because you have not yet arrived at your destination. Please tap “Cancel.”
DO NOT scan the QR code again!
- Can I apply eSIM and the physical SIM to my cell phone at the same time?
Yes, if your device supports eSIM, you can use both a physical SIM and eSIM simultaneously.
- Can I use a hotspot and share the data with other devices with eSIM?
Yes, the data can be shared with other devices with a hotspot.
Note: Different eSIM plans may have data limits for hotspot sharing.
- Is the eSIM attached to a phone number? Can the eSIM be used for phone calls or SMS?
The iVideo eSIMs are data-only and do not support voice or SMS. See each product page for exact features.
- What is the data limitation of eSIM?
The data limit depends on your selected plan. Once usage reaches the allowance limit, the internet speed will automatically be throttled or cut off, depending on the data plan that you purchase. See product page for details.
- Will I be charged an extra procedure fee /activation fee for eSIM?
No additional fees will be charged. The amount you pay covers the full cost of the eSIM.
- Can I terminate the service if the speed or connection is not as smooth as expected?
Once the QR code has been installed, the service cannot be cancelled or refunded.
- How do I apply the eSIM to my cell phone?
After purchasing an eSIM plan on the iVideo website, you will receive an email within 3 minutes containing a QR Code and installation guide. Follow the installation instructions provided in the email.
Install the eSIM on your phone on the first day of your trip. Turn on mobile data of your eSIM upon arrival at your destination to start using your data plan.
- What can I do if I do not receive my QR code?
If you have not received the QR code email, please check your spam/junk folder.
Subject: iVideo eSIM Information and Quick Start Guide
Alternatively, visit the iVideo website → eSIM History → Click Resend QR Code!
You may also contact customer service for assistance.
- Does the eSIM's validity period start to count once it is applied to the phone?
The eSIM package will not start consuming the plan’s days or data after installation on the phone if you are not in the destination country.
It will start once you arrive in the destination country.
- How do I apply to unlock my phone or device?
Please contact your telecom provider to unlock your device. If your contract is complete, you may request a permanent unlock.
- Can I reinstall my eSIM if installation fails or I delete it?
If you accidentally delete the installed eSIM within its validity period, you can reinstall it by scanning the QR code again, up to 5 times.
Note: Some plans (Japan [AU/KDDI], Europe [Orange], SKT, USA [T-Mobile], Maldives [Dhiraagu]) only support one-time installation. Deleting the eSIM will prevent reinstallation and requires a new purchase.
- Can I apply the eSIM to different devices?
No. eSIMs are device-bound after scanning and cannot be transferred to another device.
- Can I test if the eSIM works before arriving in the destination country?
The eSIM cannot be activated or used until you arrive in the destination country. You may check installation status or QR Code readability, but not actual network use.
- What happens if I try to activate the eSIM outside the destination country?
Even if the eSIM is installed successfully, it will not activate until you arrive in the destination country.
- Can I request a refund if I purchased the wrong plan?
If your eSIM plan is still within the validity period and you have not scanned, downloaded, or installed it, please contact iVideo customer service. Once verified, a cancellation and refund can be processed with a $3.5 handling fee.
- Is the purchased eSIM plan based on days/dates or hours?
The calculation method may vary depending on the plan and country. Please refer to the product page: List of Carriers and APNs.