Notice: Pickup & Return in Taiwan during the Chinese New Year Holidays.
【WiFi Router Pickup Counter】
Picking up is avaible from the 20th to 29th of January, 2023.
● Booking Time : by 12:00 PM three days before the start date. Please reserve early to avoid out of stock.
Home routers cannot be dropped in the return boxes, please choose another way to return to return. If you have any questions, please send us a message by Line.
【Convenience Store】
7-11 Convenience Stores : Pickup & Return are avaliable during the holidays.
● Booking Time : by 12:00 PM two days before the start date. Please reserve early to avoid out of stock.
【iVideo Taipower Buliding Store】
Opening hours : From the 23rd to 29th of January, 2023 (Closed from the 21st to 22nd of Jan, 2023 & voice customer support is not available)
● If you would like to pick up the wifi devices or sim cards, please reserve orders before the 20th of January 12 pm, and pick up items during 12:00 pm~17:30 pm. Please reserve early to avoid out of stock.
-Orders with a pickup date of the 20th of January : Please pick up your items on the 20th of January.
Home routers cannot be dropped in the return boxes, please choose another way to return to return. If you have any questions, please send us a message by Line.
【Hotel/Home Delivery】
●Avaliable during the holidays. Due to the large volume of delivery logistics, please reserve orders 5 days before the start date.
【Hotel / Home Delivery (Chunghwa Post)】
Picking up is not available from the 20th of January to the 3rd of February.
Pickup & Return in Japan (Post office/ Asakusa store/Hotel / Home Delivery) are all avaliable during the Chinese New Year holidays.
Pickup & Return in the US (Hotel / Home Delivery) are all avaliable during the Chinese New Year holidays.
Korean Customer Service is not avaliable from the 20th to 29th of January.
Email: ivideo.customer@gmail.com
WhatsApp Asia: +886-905-127-113
Line: @ivideo.en
Website: en.ivideo.com.tw