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How To Pick Up and Return?
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Pick up your device at USA Store
Please present your ID card or Order Confirmation to pick up your package during store open hours from 9AM to 4PM EST (Mon-Fri, Closed on Federal Holidays). Specific device instructions will be given upon pickup. Pick up your device on the rental start date.
Please return the device at the iVideo USA Store during open hours 9AM to 4PM EST (Mon-Fri, Closed on Federal Holidays). If you need to return the device after 4PM, please drop it through the mail slot at the iVideo USA Store before 9PM. ※If the return date falls on weekends or national holidays, you will receive a USPS envelope instead. Please place the device into the USPS prepaid envelope provided and drop it at any USPS blue postbox or US post office before 11:59 PM.