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How To Pick Up and Return?
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Pick up your device at Japan Store
Please present your ID or order confirmation to pick up the package during store open hours from 9AM to 6PM (Mon-Sun, including holidays). Specific device instructions will be given upon pickup. Pick up your device on the rental start date.
Please return the device to the iVideo Japan Store during store open hours (9AM-6PM Mon-Sun, including holidays). If you are unable to return the device in person, you may choose to ship the device back to us by purchasing a LetterPack Light envelope for 360 yen at a nearby post office or convenience store.
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USA: +1-856-602-2234Service Hours: Monday - Friday09:00am~4:00pm(EST)
Asia: +886-972-704-612Service Hours: Monday - Friday09:00am~6:00pm(GMT+8)