Pick-Up-Return_Japan

JAPAN iVideo STORE PICKUP

PICKUP/RETURN			MAP	SHIPPING FEE	ORDER DEADLINE
Asakusa Store	Pickup	Asakusa Store		Free Shipping	By 10 AM at least 1 day before the rental start date.
	Return	Asakusa Store		Free Shipping	By 10 AM at least 1 day before the rental start date.

Japan Store

Tokyo Asakusa Store

Map

Pick-Up/Return
Asakusa Store	PickUp	Tokyo Asakusa Store
Asakusa Store	Return	Tokyo Asakusa Store
Latest Order Date
Must order by 10:00 AM at least 1 day before the rental start date

How to pick-up/return?

Pick-Up/Return Methods

Japan Branch Pick-Up/Return

Pick-Up

Please present your ID or order confirmation to pick up the package during store open hours from 9 AM to 6 PM (Mon-Sun, including holidays). Specific device instructions will be given upon pickup. Pick up your device on the rental start date.

Return

Please return the device to the iVideo Japan Store during business hours (9 AM - 6 PM, Mon-Sun, including holidays).
If you are unable to return the device in person, please purchase a Letter Pack envelope and return the device at your own expense.

※ If you lose the provided Letter Pack bag, purchase one at a nearby post office or Lawson convenience store.
※ Letter Pack Lite (¥430) is available at iVideo stores, Lawson, or post offices. For 2+ routers, purchase Letter Pack Plus (¥600).
※ Return address: 102, 27-14 Nishiasakusa 3-chome, Taito-ku, Tokyo 111-0035, Japan (〒111-0035 東京都台東区西浅草 3-27-14 102号室).
※ Letter Pack Lite thickness is limited to 3cm. ( click here to see the reference picture)
Items exceeding 3cm will be returned to the sender's post office and can only be collected by the sender. iVideo cannot retrieve it and will charge a lost compensation fee.