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How To Pick Up and Return?
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Pick up your device at Taiwan Stores
Please present your ID or order confirmation to pick up the package during store open hours. Store open hours may vary based on location. Specific device instructions will be given upon receiving the device.
Please return the device to our iVideo Taiwan Store during store hours. Alternatively, you may drop off the device free of charge at our return drop boxes located at Taoyuan and Kaohsiung airports (available 24/7). If you are unable to return the device using the above methods or locations, please ship it at your own expense using a trackable service to the following address: 6F., No. 177, Sec. 3, Roosevelt Rd., Da’an Dist., Taipei City 106, Taiwan (R.O.C.)